Shipping & Delivery Policy

At Arbalest, we aim to make ordering your favourite wellness products simple and convenient. This policy explains how orders are processed, shipped, and delivered when you shop at Arbalest.pk.

Order Processing

Once you place an order, our team processes the details and prepares it for dispatch.

Please ensure that your name, phone number, complete delivery address, and other order details are correct at checkout. Incorrect or incomplete information may delay delivery.

Order processing time: [Insert your actual processing time.]

During busy periods, promotions, or public holidays, processing may take longer than usual.

Delivery Coverage

Arbalest.pk delivers to [insert the cities and regions you currently serve].

Delivery availability may depend on the courier service and the address provided at checkout. If your location is not serviceable, our team may contact you to discuss available options.

Estimated Delivery Time

Orders are generally delivered within [insert your usual delivery timeframe] after dispatch, depending on the destination and courier service.

Delivery estimates are not guaranteed. Weather conditions, public holidays, operational delays, and other circumstances may affect the arrival of your order.

Shipping Charges

Shipping charges are [insert your shipping fee policy, including any free-delivery threshold].

Any applicable delivery charges will be communicated during checkout or confirmed before the order is dispatched.

Order Confirmation

After placing an order, you may receive a confirmation through [SMS, WhatsApp, email, or phone call, depending on your actual process].

Our team may contact you to verify your order or confirm delivery details before dispatch.

Tracking Your Order

If tracking is available for your shipment, the relevant tracking information will be shared through [insert your actual tracking method].

If you have questions about the status of your order, contact our customer support team with your order number and registered phone number.

Cash on Delivery

Cash on Delivery (COD) is available [confirm whether COD is offered and any applicable conditions].

If COD is available for your order, please ensure that someone is available to receive the parcel and pay the confirmed amount at delivery.

Delayed or Unsuccessful Deliveries

If your order is delayed, our team can help you check its status with the courier where possible.

Delivery may be unsuccessful if the address is incomplete, the recipient is unavailable, or the courier cannot reach the destination. Additional delivery attempts or charges may depend on the courier's procedures.

Damaged or Incorrect Orders

If your parcel arrives damaged or contains an incorrect item, please contact us promptly. Include your order number and clear photographs of the parcel and product so our team can review the issue.

Eligible cases will be handled according to our Returns & Refund Policy.

Contact Us

For questions about shipping or delivery, contact Arbalest through the customer support details listed on Arbalest.